Effective Date: September 15, 2026
NeuraCryption Private Limited ("NeuraCryption," "we," "us," or "our") provides globally accessible, enterprise-grade telecommunications and artificial intelligence infrastructure divided into two distinct service architectures:
- Pure AI Compute (BYOC): Providing standalone AI orchestration and generative processing where the Customer brings their own telecommunications carrier.
- Full Setup Call Center: An all-inclusive pipeline providing both end-to-end telecommunications routing and integrated AI processing.
We are fiercely committed to the privacy, security, and cryptographic protection of the data processed through both network architectures. This Privacy Policy outlines our strict data handling protocols regarding the information collected when you use our website, APIs, WebRTC interfaces, and related services (collectively, the "Services").
1. The "No-Login" Public Demo (Exception of Privacy)
NeuraCryption provides a free, no-login demonstration tool on our public website to allow prospective users to test our latency and AI orchestration capabilities. By utilizing the public, no-login demo, you expressly acknowledge and agree that there is absolutely no expectation of privacy.
Data, prompts, or audio submitted through the unauthenticated public demo environment are highly volatile, are not protected under the standard enterprise compliance frameworks outlined below, and may be utilized for real-time threat analysis or system stress-testing. Do not submit personal, confidential, or sensitive information into the no-login demo.
2. Our Legal Role: Data Processor vs. Data Fiduciary
For all authenticated, registered Customers utilizing our production Services, NeuraCryption operates strictly as B2B (Business-to-Business) infrastructure. Under global privacy frameworks, including India’s Digital Personal Data Protection (DPDP) Act of 2023, the GDPR, and the CCPA, our roles are strictly demarcated:
- You (The Customer) are the Data Fiduciary / Controller: When you configure the API to route calls or interact with your end-users, you dictate the purpose and means of that processing. You are solely and legally responsible for obtaining all necessary privacy consents from your end-users.
- We (NeuraCryption) are the Data Processor / Service Provider: We process end-user data strictly in accordance with your programmatic instructions to deliver the Services.
3. Dual-Architecture Data Processing & "No Audio Recording" Policy
NeuraCryption minimizes data footprints by design. The scope of End-User Data we process depends entirely on which of our two service architectures the Customer utilizes:
A. Customer Account Data (Fiduciary Role - All Users)
To provision your account, process payments, and provide our universal Service Level Agreement (SLA), we collect your business contact details, encrypted billing tokens, and dashboard telemetry.
B. End-User Data (Processor Role)
- Service 1: Pure AI Compute (Bring Your Own Carrier): If the Customer utilizes NeuraCryption strictly for AI orchestration, we do not process, route, or retain any underlying telecommunications metadata (e.g., caller IDs, carrier logs). We process only the inbound/outbound audio streams and text instructions (context.md) strictly to execute the AI inference.
- Service 2: Full Setup Call Center: If the Customer utilizes our all-inclusive telephony pipeline, we process the AI inference streams and strictly maintain the necessary telecommunications metadata (e.g., call duration, routing numbers, API timestamps) required for carrier billing and compliance auditing.
C. Universal "No Audio Recording" Guarantee
Across both service architectures, NeuraCryption does not record, store, or retain raw end-user audio files. Audio is processed in real-time in volatile memory to execute the generative AI response and is immediately flushed from our servers upon call termination.
4. Zero Data Sale & Restricted Third-Party Processing
NeuraCryption will never sell your personal data or your end-users' data to any third party.
To deliver global, low-latency Services, we utilize enterprise-grade third-party infrastructure providers for telecommunications routing and raw AI compute. Our relationship with these sub-processors is governed by the following strict limitations:
- ISO 27001 & SOC 2 Compliance: All NeuraCryption infrastructure partners and sub-processors are heavily vetted and are certified as ISO 27001 and SOC 2 Type II compliant.
- No AI Training Use: Our third-party infrastructure providers process your data strictly and exclusively to provide the requested compute and routing services in accordance with the law. They are contractually and systematically prohibited from utilizing Customer Data, End-User Data, or context files for their own internal purposes, including the training, fine-tuning, or enhancement of their foundational AI models.
5. Cryptography, Retention, and Law Enforcement
NeuraCryption engineers its systems to resist unauthorized access, even from internal actors.
- Data Retention: As mandated by international telecommunications and cybersecurity regulations, the text-based metadata logs required for compliance and anti-fraud auditing are securely retained for a period of up to three (3) years.
- Encryption at Rest: All retained compliance metadata and system logs are mathematically encrypted at rest (AES-256) and in transit (TLS 1.3).
- Law Enforcement Access: NeuraCryption maintains a strict "court-order only" decryption policy. We will not decrypt, disclose, or surrender any retained Customer or End-User logs to law enforcement or governmental authorities unless compelled to do so by a valid, legally binding, and jurisdictionally appropriate court order or equivalent compulsory legal process.
6. Enterprise-Grade Security & Universal Availability
Because NeuraCryption operates high-throughput telecom infrastructure, our enterprise-level security architecture, ISO/SOC-compliant compute pipelines, and high-availability frameworks are provided to all registered accounts universally. Commercial commitments regarding service availability, latency, and uptime compensation for all users are governed exclusively by the Service Level Agreement (SLA) provisions detailed in our Terms of Service.
7. Data Subject Rights (End-Users)
Because NeuraCryption operates strictly as a Data Processor regarding End-User Data, any end-user wishing to exercise their statutory privacy rights (e.g., the right to access, rectify, or erase their personal data) must direct their request directly to the Customer (the Data Fiduciary) who initiated the call or provided the AI agent. If NeuraCryption receives a privacy request directly from an end-user, we will forward that request to the corresponding Customer and cooperate with their programmatic instructions to fulfill it.
8. Customer Rights and Account Governance
Registered Customers may access, rectify, or update their Account Data via the dashboard. If you wish to terminate your relationship with NeuraCryption and mandate the deletion of your account (subject to the 3-year metadata retention policy for telecom compliance), you must submit a formal request to our Data Protection Officer. Note that manual account deletion via the dashboard is disabled to ensure accurate telecom billing reconciliation.
9. International Data Transfers
To ensure global redundancy and ultra-low latency, your data may be processed in data centers located across multiple international jurisdictions. By utilizing the Services, you consent to this cross-border transfer, which is strictly governed by standard contractual clauses, ISO/SOC 2 compliant environments, and the strict processing limitations outlined in Section 4.
10. Modifications to this Policy
NeuraCryption may update this Privacy Policy to reflect changes in global privacy law or our infrastructure architecture. Material changes will be communicated via the dashboard or registered email prior to taking effect.
11. Contact the Data Protection Officer
For legal inquiries, compliance audits, or privacy concerns, please contact our designated Data Protection Officer:
- Email: [email protected]
- Entity: NeuraCryption Private Limited
- Location: Pune, Maharashtra, India